Current Residents

Mail & Packages

Resident mailboxes are operated according to guidelines provided by the U.S. Postal Service. For those students who live in residence halls, addressed mail and small packages sent through the Postal Service are placed in residents mailboxes. Large packages delivered to the Main Housing Office will be logged into a tracking system. Once the package has been logged by our office, the student will receive notification via their Webster email address. Student may change their contact email address or sign-up for SMS alerts via the Mail Room when picking up their packages. 

For students residing in WVA, Glen Park, Big Bend, or North Hall, addressed mail will be placed in your mailbox by the Postal Service. All packages should be delivered to the Housing Office and will be logged into our tracking system. Once the package has been logged by our office, the student will receive notification via their Webster email address. Student may change their contact email address or sign-up for SMS alerts via the Mail Room when picking up their packages.

Please note that when tracking a package that has an online status that indicates that is package has been delivered does not necessarily mean that it has been received, processed, or sorted. 

Students will be able to pick up their packages via the Mail Room Monday-Friday 5:00PM-7:00PM and Saturday 10:00AM-1:00PM. To pick up a package, students must have a mask on and show their email confirmation to the Desk Attendant in West Hall to gain access to the Mail Room. Once arrived at the Mail Room, students will need to show the Customer Service Associate their ID and QR code listed in the email for contact-less pick-up. 

Packages will be held for 10 days before being returned. A second notification will be emailed to the student if the package has not been picked up within 48 hours. 

The Housing & Residential Life staff cannot be responsible for breakage of fragile objects, delays in delivery by USPS, illegal or unlawful contents or freshness of perishable materials. Any package that requires postage due will be sent back. 

Mail is delivered Monday-Friday (except Holidays) while classes are in session, during normal business hours. We only accept mail and packages addressed to current residents. When you move out of housing, we will forward your letter mail to your permanent address on your connections account. To have a package delivered to campus, please make sure that you send it Housing & Residential Life Office. An example of how the package should be addressed is shown below:

Student Name
(Building Name), (Room/Apartment Number)
240 Edgar Road
St. Louis, MO 63119

For letter mail, please use the following addresses to ensure that mail comes directly to your mailbox:

East/West/Maria Halls:
Student Name
(Building Name), (Room/Apartment Number)
240 Edgar Road
St. Louis, MO 63119

Webster Village Apartments:
Student Name
(Building Name), (Room/Apartment Number)
(Building Address, see below)
St. Louis, MO 63119

WVA Building 1: 150 Edgar Road
WVA Building 2: 158 Edgar Road
WVA Building 3: 200 Edgar Road
WVA Building 4:212 Edgar Road
WVA Building 5: 227 Hazel Ave
WVA Building 6: 163 Hazel Ave

Glen Park Apartments:
Student Name
129 E. Lockwoord Ave, (Apartment Number/Letter)
St. Louis, MO 63119

Big Bend Apartments:
Student Name
(Building Address), (Apartment Number/Letter)
St. Louis, MO 63119

7857 Big Bend 
7861 Big Bend
7865 Big Bend

North Hall:
Student Name
61 North Bompart Ave, (Apartment Number)
St. Louis, MO 63119

Creating and embracing an inclusive environment is important to the mission of Webster University. We recognize that some students use a name other than their legal name to identify themselves. As such, the Housing & Residential Life Office has established a section on the Housing Contract for students to identify their preferred name. When processing letter mail and packages, the housing staff members will look for both the legal first name and preferred name registered with the University. It mail comes to a name other than one of these (such as a nickname or addressed to a parents name), the letter or package will likely be  returned to the sender. 

Maintenance Issues

Emergency Maintenance Concern(s)

The first step is to determine if your maintenance concern is an emergency. Emergency maintenance issues are defined as a facilities issue/concern that impedes the ability of the resident (you) to function safely in a space or an issue that has the potential to cause monetary damage to the facility.

Examples of emergency maintenance issues include:

  • Broken elevator
  • Card access failure
  • Broken window(s)
  • Plugged toilet in a location with only one toilet
  • No heat in room or apartment
  • No hot water in room or apartment
  • No electricity in room or apartment
  • Gas odor
  • Flooding

In the event of an emergency maintenance issue, contact Public Safety at 314-968-7430. Public Safety will contact a Housing & Residential Life staff member to assist you.

General Maintenance Concern(s)

If you live in East/West/Maria Halls, you will submit your work orders by clicking here  and selecting "Submit a Maintenance Request". You will want to follow the prompts for account creation (if you have not already done so), and then place your work order. If you need assistance with this process, please see your Resident Assistant or stop by the Housing Office.

Emergency Maintenance Concern(s)

The first step is to determine if your maintenance concern is an emergency. Emergency maintenance issues are defined as a facilities issue/concern that impedes the ability of the resident (you) to function safely in a space or an issue that has the potential to cause monetary damage to the facility.

Examples of emergency maintenance issues include:

  • Broken elevator
  • Card access failure
  • Broken window(s)
  • Plugged toilet in a location with only one toilet
  • No heat in room or apartment
  • No hot water in room or apartment
  • No electricity in room or apartment
  • Gas odor
  • Flooding

In the event of an emergency maintenance issue, please contact the Housing Office Monday - Friday from 8:30AM - 4:30PM at 314-246-4663. If it is after 4:30pm, please contact the Glen Park/Big Bend Emergency Maintenance at 314-730-0049. A member of the property management company who oversees these areas will answer the phone and triage someone to assist you. Please be prepared to provide them with the following details:

  • What is the issue?
  • Where is the issue occurring?
  • If you are aware, what caused the issue?

General Maintenance Concern(s)

If you live in Glen Park or Big Bend, you will want to email any general maintenance concerns to housing@webster.edu. The Housing & Residential Life staff will work with maintenance to triage someone to your apartment within a few days. If you have concerns or questions regarding your work order status, please reach out to the Housing Office via email or at 314-246-4663.

Emergency Maintenance Concern(s)

The first step is to determine if your maintenance concern is an emergency. Emergency maintenance issues are defined as a facilities issue/concern that impedes the ability of the resident (you) to function safely in a space or an issue that has the potential to cause monetary damage to the facility.

Examples of emergency maintenance issues include:

  • Broken elevator
  • Card access failure
  • Broken window(s)
  • Plugged toilet in a location with only one toilet
  • No heat in room or apartment
  • No hot water in room or apartment
  • No electricity in room or apartment
  • Gas odor
  • Flooding

In the event of an emergency maintenance issue, contact Public Safety at 314-968-7430. Public Safety will contact a Housing & Residential Life staff member to assist you.

General Maintenance Concern(s)

If you live in the North Hall Apartments, you will submit your work orders by clicking here  and selecting "Submit a Maintenance Request". You will want to follow the prompts for account creation (if you have not already done so), and then place your work order. If you need assistance with this process, please see your Assistant Community Director or stop by the Housing Office.

Emergency Maintenance Concern(s)

The first step is to determine if your maintenance concern is an emergency. Emergency maintenance issues are defined as a facilities issue/concern that impedes the ability of the resident (you) to function safely in a space or an issue that has the potential to cause monetary damage to the facility.

Examples of emergency maintenance issues include:

  • Broken elevator
  • Card access failure
  • Broken window(s)
  • Plugged toilet in a location with only one toilet
  • No heat in room or apartment
  • No hot water in room or apartment
  • No electricity in room or apartment
  • Gas odor
  • Flooding

In the event of an emergency maintenance issue, contact Public Safety at 314-968-7430. Public Safety will contact a Housing & Residential Life staff member to assist you.

General Maintenance Concern(s)

If you live in the Webster Village Apartments, you will submit your work orders by clicking here  and selecting "Submit a Maintenance Request". You will want to follow the prompts for account creation (if you have not already done so), and then place your work order. If you need assistance with this process, please see your Resident Assistant or stop by the Housing Office.

Room Swap

Due to COVID-19, Room Swap will not be taking place.

Housing and Residential Life makes every attempt to assign residents with roommates who have similar sleep, study, and noise preferences. However, roommate compatibility is multi-faceted, and despite our best efforts, roommates may not always be compatible. The Post Move-In Space Change Policy seeks to provide residents an avenue to select a new roommate - from current residents who either have an available space in their current placement or are seeking a new placement.

In accordance with this policy, beginning the third week of classes, and ending the Wednesday of the fifth week of classes, Housing and Residential Life will facilitate an “open room change” period to allow students to change rooms without going through the steps required of a traditional room change. Once the period allotted by the Post Move-In Space Change Process has expired, students wishing to change rooms will be required to participate in the traditional room change process. For more information on the traditional room change process, please reach out to your Community Director.

In respect for current pre-established, room change processes and in regard for the well-being of all residents, the following restrictions and regulations are applicable to the Post Move-In Space Change Process:

  1. All residents wishing to participate in this process must be actively enrolled full time students by the start of the process.
  2. All residents who change rooms through this process will be subject to the $75 room change fee.
  3. Residents who change rooms through this process will have 72 hours from check-in to their new space to complete their move from their previous placement and finish the check-out process with a Housing & Residential Life staff member. Violation of this regulation will incur additional fees.
  4. Residents placed through this process must be assigned with a roommate and/or suitemates of their identified gender. Any requests for gender inclusive housing must be coordinated through the Housing & Residential Life Office.
  5. Residents may not use this process to circumvent the room sign-up process or community placement rules. Example: Upper-class students wishing to move to an apartment area should speak to their Community Director about the potential of a semester move.
  6. Residents may not attempt through coercion, threat, bribe, or uncivil behavior to force their current roommate to move-out, in order to participate in this process.
  7. Residents may not choose to upgrade their room to a single at the cost of evicting another resident from their assigned space or from Housing and Residential Life
  8. This process may be used to consolidate students who are currently in placements that are not fully occupied. Additionally, students may also be consolidated if their current placement becomes half occupied over the course of the Post Move-In Space Change Process. Students who are consolidated will not be subject to the $75 room change fee.
  9. Residents participating in this process understand that they will held accountable to the Student Code of Conduct and Housing & Residential Life policies for any behaviors explicit or implicit that occur proceeding, during, or after this process.
  10. Residents may not use the results of this process as a justification for contract termination.
  11. Webster University, and therefore Housing and Residential Life and its policies do not discriminate based on students’ race, sex, sexual orientation, gender identity, color, creed, age, ethnic or national origin, or disability. Students who seek to participate in this process based on their current roommates’ identities may be denied participation in this process.


  1. At the beginning of the second week of classes, the Housing and Residential Life Office will send communication out to all active residents informing them of the upcoming space change period. This communication will include: the process outlined in this policy, information for setting up a meeting with their Community Director, and a form for residents interested in participating in the open switch process to complete.
  2. Upon receipt of the above mentioned email, residents will complete the linked form and schedule a time during the third week of classes to meet with their Community Director to discuss the Post Move-In Space Change Process. During this conversation, Community Directors will communicate regarding the following items: the student’s reason for entering the process, ensure that the resident has discussed the desire to change rooms with their current roommate, and outline the process to the student.
  3. On the Monday of the third week of classes, communication will go out to the residents who completed the space change interest form. This communication will outline:
  4. Current available spaces,
  5. Current “free agent” residents – defined as a resident who wishes to move out of their current placement, but does not have an intended room to move in to.  
  6. The date, time, and location of a resident space change meet–up, providing participants the opportunity to meet with others going through the process
  7. An attached document, which students will turn in once they have made a final decision regarding their space.
  8. Once notified of the opening of the Post Move-In Space Change Process, residents may visit with others participating in the process and/or attend meet-ups to determine the best room fit for them. Residents will have until the end of the business day on the Thursday of the fourth week of classes to determine and submit their requested placement to their Community Director.
  9. On the Friday of the fourth week of classes, Community Directors will ensure each student participating in the process has a placement, confirm placements with the Assignments and Billing Coordinator, and prepare administratively for the room changes. Students who have not submitted the required form by the deadline will be placed or remain in their current placement at the Community Director’s discretion.
  10. Once confirmed, residents who are moving rooms will be informed via their Webster University email of their new placement and given 72 hours to complete their move from their old space, checkout paperwork, and return the keys to the old placement.
  11. As a result of this process, if someone is left with an unassigned space in their room, the Housing & Residential Life Office will make a decision whether to offer the space as a single room or consolidate the student to a new space.
  12. All room changes resulting from this process must be completed by the end of the business day on the Wednesday of the fifth week of classes.

Room Selection

Have questions about the different housing options, rates, or the way that roommates work? Interested in meeting other people who might be looking for a 2020 - 2021 roommate? Check out one of Room Selection Information Sessions:

Session 1: Thursday, February 13th @ 9:30pm, Sunnen Lounge in the University Center
Session 2: Thursday, February 27th @ 9:30pm, West Hall Classroom

After submitting your application, you may be wondering, "How does the system actually work?!". Be sure to check-out this information session, happening at the beginning of the week of room selection, which will walk you through the system and explain how to select a room:

Room Selection System Demonstration: Monday, March 16th @ 9:30pm, Sunnen Lounge in the University Center - CANCELLED. Students will receive information and instructions via email.

To select a room, eligible students (those with a 2019-2020 or Spring 2020 Housing Contract) should follow the steps below. If their first choice isn't available, they should still select a different room or one will be assigned to them. Students may search for different rooms that are available; however once a room has been selected it cannot be changed. If a student wants to change their room, they must apply to be on the wait list (information listed below). 

Room Selection Dates/Times:

Tuesday, March 31st @ 6:00pm CST: Graduate and Senior Students
Wednesday, April 1st @ 6:00pm CST: Junior and Sophomore Students
Thursday, April 2nd @ 6:00pm CST: Freshman Students

*Classification: Students are considered sophomores after completing 30 credit hours; juniors must have 60 credit hours; and seniors must have 90 credit hours.

Steps:

  • Step 1: Complete the online 2020- 2021 Housing Contract GR, SR, JR, SO, FR via the Housing Portal.
  • Step 2: Log into the University Housing Portal on your assigned room selection date/time.
  • Step 3: Click "Room Selection- Housing Renewal" located under the Housing Contract you completed for the next academic year.
  • Step 4: Search for available rooms - you can either click "search" to see all available rooms for which you are eligible or you can search by "Location" and/or "Room Type. Additionally, check mark the mutually requested roommate(s) that you would like to live with. By doing this, you will be able to assign a room for our entire group.
  • Step 5: View rooms with vacancies for which you are eligible. To request an exemption to the Live-On Requirement (for returning freshman who are required), you must submit a Request for Exemption form to the Housing & Residential Life Office 3 weeks prior to your room selection date/time. Requests for Exemptions are not guaranteed
  • Step 6: Out of the list of available rooms, click on a specific room to view room details, including: total spaces, open spaces, gender, gender inclusive, shared bedroom, and shared bathroom.
  • Step 7: Keep searching or select the room. To select the room, click on "Select This Room". If you are signing up with a mutually requested roommate(s), this will assign their space as well. Once you have selected your room, the page will take a minute to load and then there will be a confirmation page showing that your reservation is complete. Room assignments cannot be changed once selected. 

Generally, around 450 students are assigned dates and times to choose their housing for the next academic year during the Room Selection process. Historically and within the past two years, we have operated on a wait list as we have been completely full for on-campus housing. 

Additionally, as housing options on campus are limited, not everyone will receive their first, second, or even third housing preference. For example, if you are a freshman and want to live in a 4-bedroom apartment, it is highly unlikely that you will receive this placement because there are only 24, 4-bedroom units available (however, there are many more 2-bedroom units within the WVA complex). So get ready to consider options such as splitting your 4 person group into 2 groups of 2.

Returning students select their rooms before new students, which means many spaces will be full before new students even begin to apply for housing. While we have plenty of space for our new students, they may not get their first preference, regardless of when they complete the Housing Contract or are assigned a room. New students need to be flexible their first year, but will be able to select their room for the next year when they renew their Housing Contract.The *residency requirement is still in effect for this process.

*All required freshman must participate in this process. Failure to participate in this process will result in the Assignments & Billing Coordinator choosing their assigned space AFTER everyone else has completed the process. If you are required to live on campus and will NOT be returning to Webster University for the 2020-2021 Academic Year, it is your responsibility to notify the Housing & Residential Life Office in writing.

If your or your groups preferred housing is not available, you can always sign up to be on the wait list as spots become available at later dates. In order to be placed on the wait list, you must have a 2020-2021 housing assignment. This means that you must select an assignment during the Room Selection process. If you do not select an assignment during the room selection process, you are not eligible to be placed on the wait list. 

Typically we see a lot of movement on the wait list throughout the summer months. If you would like to check your placement on the wait list, please contact the Housing Office at housing@webster.edu

Returning Students
Room selection will be available to students based on completed credit hours to date and class standing. These dates/times will be posted throughout the areas and are emailed to students with a current 2019-2020 or Spring 2020 Housing Contract. Students must meet the eligibility requirements for the area, building, or room that they select. Current residents who contract but do not select a room will be assigned a room and roommate late in the summer. NOTE: Students who choose a room that has a person in the other space will be able to view contact information (email address only) and can communicate with that person to determine compatibility. Students who choose a room with a double vacancy may be assigned a roommate or reassigned to another room unless they select another room with someone in the other space or a single room.