Frequently Asked Questions

About Online Billing 

COMMUNITY MUSIC SCHOOL

Q: Can I have the billing statement notification sent to my personal email address?

A: Yes, but it takes a few extra steps. After you set up your student's Connections account, you can set up email forwarding:

1. Go to http://connections.webster.edu 
2. DO NOT log in; look below the log in area and click "My Connections Account Settings"
3. Enter your student's user name and password
4. Click on "Set mail forwarding" and enter your preferred email address

Q: I created the Connections account for my student. How do I view and pay my bill?

A: When your student has charges due on his/her account, you will receive an email notification to their Webster email account (see above for directions on email forwarding). The email will have a link to the
Connections home page (http://connections.webster.edu). Log in using your student's Connections username and password. Click on the Student tab and then locate the Online Billing and Payments section. Click click here to view or pay your bill.

Q: When will my bill be posted?

A: Statements are posted and updated once per month by the 12th of the month. If there is a balance due on your student's account, you will receive an email when the new statements are online. "Statement Ready" notices are only sent to accounts with balances due. If your student's account has a zero balance, you will not receive a notice.

Q: When is my bill due?

A: Click Click here to view or pay your bill. The payment due date is listed on the statement. Payments must be received by the last day of the month. Please allow time for payment to clear your bank and/or go through the mail.

Q: Do I have to pay the entire balance by the first due date?

A: You do not, but please be aware that a 1.5% interest charge will applied to the balance remaining after the monthly due date. All account balances must be paid in full by the end of November for Fall, April for Spring, and July for Summer, for your student's enrollment to remain in good standing.

Q: Do I have to pay online?

A: We urge you to create the Connections account so you can view your statement and check your account balance. You have several ways to submit payment:

• Online by credit card* or bank transfer/electronic check through the student's Connections account. A credit card convenience fee of 2.75% will be applied beginning January 3, 2013. (Link) You may download the statement and mail a check in to the P.O. Box as noted below.
• Through the mail by sending a check or money order to Webster University/PO Box 191165/St. Louis, MO 63119-7165.
• In person at the Cashier's Office in Webster Hall on the campus of Webster University.   

• Automatic payment through your personal bank. Direct your bank to send a check, indicating the student ID#, to Webster University/PO Box 191165/St. Louis, MO 63119-7165.
  

Q: What if I forget my login information?

A: Go to connections.webster.edu and click "I've forgotten my username or password." Follow the prompts to retrieve your username or reset your password. You will need your student's 7-digit ID number. You may also call the Webster University IT Service Desk at 314-968-5995 or toll-free at 1-866-435-7270.

Q: What if I don't know my student's ID number?

A: Please call our main number (314-968-5939) or contact your local branch coordinator. We'll be happy to retrieve that number for you. Remember, you can always call us with any questions regarding the online account or billing. We're here to help!

Q: What if I don't have a computer?

A: If you do not have access to a computer, you may use the Billing & Payment Kiosk located at the main CMS Building on the Webster campus (535 Garden Ave) or a computer at your local library.

Q: Can I receive a billing statement mailed to my home?

A: Yes! Although we encourage you to use the online billing system, we do offer the option of receiving paper billing statements in the mail. To request this option, please call us at 314-968-5939, speak with your branch coordinator or fill out this online form.

Additional Questions?  
Please call us at 314-968-5939 or email cms@webster.edu